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Shaw
> Our Operations > Supply Chain and Logistics
Supply Chain and Logistics

Agile and Dynamic Network

We’ve built an agile and dynamic network to handle and distribute our products and services efficiently. From the point of origin to final delivery—and often back into a closed-loop recycling system—we design the movement and storage of materials with the customer at the center of every decision.

  • Product availability

Ensuring Product Availability

We take ownership in ensuring that products are available when and where customers want them. Our demand planning system enables an incredible amount of choice for customers. By managing inventory levels, forecasting demand, and creating programs with in-stock products available for immediate purchase, we continuously improve our supply chain practices to meet evolving market needs. Customized inventory at each regional fulfillment center keeps relevant products in stock based on localized customer insights, ensuring prompt availability.
  • On time and in full

Fast and Reliable Delivery

Timing is crucial, and delayed products can lead to lost revenue and increased costs. Our extensive network, comprising 51 distribution facilities and a private fleet of over 800 trucks, supports our customers’ success by enabling us to deliver to 93% of the U.S. population in less than a week. With more than 4,500 customer deliveries daily, we have the scale to meet diverse needs while maintaining a focus on making each delivery a priority. Our in-house maintenance ensures our fleet remains in optimal condition, supporting timely deliveries.
  • Enhanced order transparency

Accurate Tracking and Visibility

We make it easy for customers to find important information about the location and status of orders. Shaw Now, our centralized online platform, allows retailers and flooring dealers to communicate and connect about their orders, schedule deliveries, check pricing and freight rates, and more. We continuously evaluate and upgrade system capabilities to enhance the customer experience. Our customer service representatives are committed to providing excellent service, ensuring a great experience at every interaction.
  • Reduced costs through efficiency

Efficiency and Cost Reduction

By optimizing the movement and storage of materials, we reduce costs and increase efficiency, which helps keep our prices competitive and improves customer satisfaction. Our strategic planning and use of technology and data enable us to streamline operations, minimizing waste and enhancing productivity. These efforts ensure that we deliver high-quality products at competitive prices, reinforcing our commitment to value and customer satisfaction.
  • We relentlessly prepare for the unknown

Navigating Uncertainty

Shaw sources products, raw materials, and services globally to meet the diverse needs of our customers. Strengthening and de-risking the supply chain is critical for effective, efficient, and nimble operations. Through strategic planning and technology, we optimize our supply chain to quickly adapt to disruptions from fluctuating costs, geopolitical shifts, severe weather events, and more. Our goal is to ensure customers have a consistent, trusted, and transparent partner in Shaw, no matter what challenges arise.
  • Creating value through values

Responsible and Sustainable Sourcing

We prioritize sourcing in a responsible, ethical, and sustainable manner. Our Supplier Diversity Program fosters innovation and growth, with over 40% of Shaw’s allowable spend made with 5,300 diverse suppliers, including small-, women-, veteran-, minority-, and LGBT-owned businesses. This diversity brings new perspectives, enhances talent acquisition, and supports community development.
  • Sustainable sourcing: Since 2018, our sustainable sourcing policy incorporates the Ten Principles of the UN Global Compact and Cradle to Cradle® design principles. This requires transparency and disclosure about the ingredients in our products, extending Shaw’s positive impact to our vast network of suppliers.
  • Think globally, source locally: Prioritizing local sources whenever possible, 67% of our 2021 supplier spending occurred in the 31 U.S. states where we operate. This supports local economies, reduces our carbon footprint, and signals our values to the market, contributing to economic development and sustainability.

Learn more about supplier resources

About Shaw

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

© 2024 Shaw Industries Group, Inc., a Berkshire Hathaway Company

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