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  • Company Profile
      Overview

      A global flooring provider.

      Shaw supplies carpet, resilient, hardwood, tile and stone, synthetic turf and other specialty products to residential and commercial markets worldwide. We are a wholly owned subsidiary of Berkshire Hathaway, Inc. with approximately 18,000 associates worldwide.

      Brands

      Unrivaled portfolio of brands.

      Our products are sold to commercial and residential customers worldwide. Our multi-brand strategy supports a culture of innovation and our ability to meet diverse customer needs.

      Operations

      Innovative, invested and committed.

      Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.

      History

      A history of success since 1967.

      Over time, our products, markets and technology have changed, but one thing remains the same – our commitment to exceeding customer expectations in quality, service and performance.

  • Corporate Responsibility
  • Diversity
      Overview

      A foundation for our business.

      The ability to make decisions and initiate action that leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation is imperative to o...

  • Careers
      Overview

      A better future starts here.

      We are more than a flooring company – we are 18,000 people who are united in creating a better future for our customers, for our people, for our communities and for our company.

      Life at Shaw

      What makes Shaw a great place to work?

      The success of our company, and the success of our associates go hand-in-hand. We address the changing needs of our people and our business to maintain our position as an employer of choice.

      College To Career

      What’s next? You decide.

      We empower students and recent graduates to pursue their passions across a broad range of career opportunities. By providing a foundation for success, we are investing in our future.

      Browse Jobs

      Pursue your passion with us.

      Shaw associates enjoy careers across a wide range of disciplines – from engineering and manufacturing to customer service and sales. Find your next opportunity.

> Newsroom > Blog > Happy Associates = Happy Customers
1/27/2021 4:57:24 PM

Happy Associates = Happy Customers

Bill Magee, customer experience lead, looks at the connection between associate experience and customer experience.

Posted By

Bill Magee

Customer Experience Lead
Consider for a moment: What are your three favorite brands? Now think about why they are your favorite. I suspect it’s because of how they make you feel. It is the experience that matters. In fact, according to the Conference Board, 84% of consumers believe experience is as important as a company’s products or services. 

A critical factor in creating that “Wow!” experience is a company’s associates.

Late last year, I had the opportunity to chat with a Forbes writer and our partners at Salesforce.com about the important role that associate experience plays in creating a world-class customer experience. Simply put: Happy associates equal happy customers.
 

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About Shaw

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

© 2024 Shaw Industries Group, Inc., a Berkshire Hathaway Company

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