We suggest thinking about your answer as a short story with a beginning, middle and an end. Targeted Selection labels this as the “STAR” approach:
• Situation/Task - What was the situation or task in which you took action? (Spend about 30 seconds setting the stage.)
• Action - What and how did you say or do in response to the situation or task? (Spend about two minutes describing the exact steps YOU took, in order.)
•
Results - What was the outcome of your actions? (Spend about 15 seconds describing a measurable accomplishment or key learning.)
The questions you will be asked will relate to the competencies required for the job (which are listed in the job description) so think about that with the above in mind.